[Update] Maxis has sent us an updated statement, at 12.10am which is reproduced in full below. We have reached out to them again to get more details on the estimated time of recovery, as well as the cause of the extended outage. It looks like the Maxis Home Fibre internet disruption that happened yesterday is yet to be fully resolved. While Maxis did send us an official statement that the issue was resolved late last night, it would seem – based on complaints that we have received, as well as numerous complaints on Maxis’ Facebook page – that customers are once again experiencing severe service disruption today. Maxis did not issue any explanation to last night disruption, and we are still waiting for a response from them with regards to the disruption today. What we have discovered so far is that almost all customers are having issues authenticating their login credentials to the service. Astro IPTV, as well as Maxis OnePrime customers, are also believed to be affected by the disruption but customers who have already authenticated to the service prior to the disruption are not affected.
— Kiat (@Ahhkiat997) April 15, 2019 We are also made to understand that customers who did manage to get through to Maxis Customer Service line are being told that they are aware of the disruption and are expecting a complete resolution to service within 48 hours… yes, 48 hours.
